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Intelligent Safety

Always keep your personal and property safe with powerful OnStar technology

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Intelligent Control

The perfect combination of voice control and remote control frees your hands for a relaxing journey

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Owner Services

Comprehensive and thoughtful features at the service of you and your car for every second

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Intelligent Interconnection

Multiple connection modes keep your intelligent journey connected

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Entertainment & Socializing

Rich audiovisual contents and a complete socializing ecosystem make every journey fun

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Three Service Advantages

Quality Services from Big Brands

Presented by Buick, Chevrolet and Cadillac Plants of SAIC-GM, OnStar provides car owners with stable, safe and professional quality services.

In addition to excellent overall vehicle performance, Buick is further equipped with high-technology OnStar vehicle service system offering all-round services like auto post-collision help, emergency rescue, safety assurance system, real-time navigation and vehicle condition detection services. With safety assurance, car owners can focus on driving.

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Apart from luxury model configurations, Cadillac is further equipped with high-technology OnStar vehicle service system offering services like auto post-collision help, emergency rescue, special customer service, real-time navigation and vehicle condition and remote control services for Cadillac owners.

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In addition to a young design philosophy, Chevrolet flagship models are further equipped with high-technology OnStar vehicle service system offering all-round services like auto post-collision help, emergency rescue, safety assurance system, real-time navigation and vehicle condition detection, and mobile app services anywhere anytime .

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Safe

Based on its powerful specialized team, OnStar keeps users traveling safe 7X24.

Through transparent data acquisition process and encrypted transmission and management modes, OnStar further ensures user data safety.

- Driving Safety -
Totally provide

350,946times

Automatic Crash Response Service
Totally provide

7,656,178times

Emergency Service
Totally provide

over100,000times

Roadside Assistance
Totally provide

2,686,457times

On Demand Diagnostics

Data is up to the end of Nov.2023

- Data Safety -

OnStar acquires data based on user authorization. As massive keys are involved in data transmission, OnStar,

guarantees user data safety from data acquisition to transmission and to storage.

Obtain Authorization

Encrypted Transmission

Safe Storage

Professional

On the basis of a powerful automobile safety information system,

OnStar integrates its own strengths to provide car owners with professional and meticulous vehicle services.

GPS Satellites

All OnStar vehicles have been furnished with GPS to allow car owners to obtain real-time vehicle location information via GPS satellites.

Data Center

The Data Center receives vehicle location information and different types of calls (emergencies, airbag explosions and general service requests) from OnStar devices, and distributes the information to the OnStar Customer Service Center based on type and importance.

Customer Service Center

OnStar has established three customer service centers nationwide. OnStar customer service specialists standby 24 hours a day will provide you with requested assistance.

Rescue Services

The third-party rescue organizations or service providers of OnStar will immediately arrive at the site to provide assistance needed on the basis of the information provided by OnStar customer service specialists.

N-Point Connectivity

Multi-point connectivity to expand the travelling ecosystem

Intelligent Terminal

IOE is no longer an impossible dream. The connection between vehicles and mobile terminals and intelligent home has made life more intelligent and convenient.

Vehicle Conditions

From tyre pressure to distance travelled

Know Your Vehicle Conditions on OnStar

Remote Control

Control Your Car Remotely

Vehicle Location

View Your Vehicle Location in Real Time

Vehicle Condition Detection Service

OnStar knows your car better than you do. For day-to-day maintenance or used car trading, OnStar will help you know the core.

Real-time On-demand Detection

For immediate information about vehicle conditions or if the fault lights on the car are on, press the Blue Key to call OnStar and the OnStar customer service specialist will detect the vehicle in real time and offer solutions.

Vehicle Condition Monthly Report

OnStar will automatically detect the core vehicle parts on a monthly basis and then e-mail the results to the car owner for a timely understanding of the car conditions.

Real-time Detection Prompt

The OnStar Monitoring Center can monitor the operation of vehicle parts in real time and notify the car owner via SMS, phone app or e-mail in case of abnormalities to ensure vehicle safety.

Vehicle Condition Verification Platform

The OnStar Big Data Center can analyze and integrate the data regarding vehicle driving records, maintenance records, collision records and repair records to generate the OnStar certified Vehicle Evaluation Report. More reliable Vehicle Condition Analysis Report can be provided for general car owners and dealers in vehicle trading, so as to provide a rational pricing basis and assuring vehicle condition information.

Dealer Reservation

Car owners may appoint Dealer After-sales Service online via OnStar App. When the OnStar Monitoring Center detects that the vehicle conditions are abnormal, it will push the vehicle condition information to the car user via OnStar App and recommend the nearest dealer for timely maintenance service reservation and better user satisfaction at vehicle maintenance.

Maintenance Tips

When the OnStar Monitoring Center detects that the vehicle conditions are abnormal, it will select the maintenance tips best for vehicle conditions from the powerful maintenance knowledge base of OnStar based on brand and model, and push them to the car owner to prevent excessive and improper maintenance and help learn basic maintenance knowledge.

Dealer Detection Prompt

If the Vehicle Condition Report indicates vehicle faults, OnStar will send the Vehicle Condition Report to the designated dealer (dealer from which the car is bought as the default dealer) to help provide a timely reminder of vehicle problems and maintain the car better.

Location and Navigation Service

We are committed to providing car owners with brand new meticulous navigation experience. Car owners just need to press the Blue Key and say the destination, the Driving Assistant online 7X24 will immediately plan a route and send it to the vehicle.

Destination Location Assistance

If the vehicle is equipped with the central control screen of the original navigator, the customer service specialist can send the destination to the vehicle navigation system as long as you press the Blue Key and say the destination. When the destination is received, you can operate the central control screen as prompted and head towards the destination under navigation.

Whole Journey Voice Navigation

After you press the Blue Key and say the destination, the customer service specialist will send the navigation route to the vehicle navigation system, so that you can drive to the destination as guided by voice navigation throughout the journey. Please notify the customer service specialist in advance in case of any driving preferences (like expressway preferred) to receive a preference-compliant navigation route.

POI Guide

For POI information regarding gas stations, parking lots, supermarkets, hospitals and banks near a certain location, press the Blue Key of OnStar to contact a customer service specialist who will send a navigation route with such information.

Special Destination Guide

If the vehicle is close to the destination or the destination can’t be found due to traffic control, the car owner may press the Blue Key of OnStar to contact a customer service specialist who will provide online artificial guide to the destination.

Walk Navigation to Vehicle

If unable to locate the car, the car owner may use the Navigation to Vehicle feature on the OnStar App to locate it. When the car is within a short distance, the Horn/Flash feature on the Navigation to Vehicle interface may be used to re-confirm the car position. Or simply dial the OnStar 24-H Service Hotline 400-820-1188 to ask the customer service specialist to locate the car.

OnStar App Navigation

When the destination is finalized, the car owner may complete route planning via OnStar App in advance, and use the embedded navigation service on the cell phone to head for the destination after getting on the car.

Vehicle Location

Through the powerful GPS, the OnStar Monitoring Center can accurately locate the car and the car owner can obtain the car position in real time via the OnStar App; or simply dial the OnStar 24-H Service Hotline 400-820-1188 to contact a the customer service specialist who will provide real-time car position information after owner ID verification.

Owner Services/Car Life

Impeccable intelligent gas/charging service will keep your fun journey uninterrupted. Legal and insurance consulting services will provide you with greater convenience.

Anyo QR Code-based Charging

Quality charging resources have been integrated by OnStar. To charge a new energy car, the car owner can search nearby Anyo charging stations via the Anyo QR Code-based Charging feature on the OnStar App and check real-time information regarding charging pile position, status and price. Simply scan the QR code to charge the car and pay via the App.

Gas / Electricity Service

In case of low fuel level, the car owner can search for the nearest gas station/charging pile on the App and press one key to send the destination; while driving, the car owner may search for the nearby gas stations/charging piles via the Blue Key of OnStar, and send the destination with the help of a customer service specialist to ensure driving safety.

Legal Consulting

OnStar provides private lawyer consulting service via the App. Car owners can consult legal problems regarding car maintenance and repair, traffic violations, insurance claim settlement, marriage and family to obtain timely legal assistance.

Intelligent Gas

Intelligent gas service is provided on the OnStar App. When using the gas service of intelligent gas stations partnering up with OnStar, the car owner may select “Pay Oil Gun” on the Intelligent Gas Station page of the App for payment, fast and convenient (service provided by CZB).

UBI Insurance

OnStar provides car owners with vehicle insurance service based on driving behavior analysis and offers differentiated and custom-made insurance plans. While helping enhance the safe driving awareness and develop safe driving habits of car owners, more benefits are offered to car owners (only available in selected areas and models, availability in others areas and models under development).

OnStar Assistant

Special personal assistant for information inquiry, schedule appointment, one-key driver designation...More features for you to explore. Press the Blue Key and leave it to us.

Special Integrated Information Inquiry

Upon request of car owners, the OnStar Customer Service Center can offer open information retrieval to provide legitimate information within its reach. For information about food and beverage, news, movies and traveling while driving, simply press the Blue Key to contact a customer service specialist who will search and provide related information online.

Special Call Transfer

OnStar provides one-to-one customer service specialist call transfer service. To handle matters over the phone while driving, users may contact a customer service specialist via the Blue Key, and OnStar will transfer the call to ensure your driving safety.

Appointment Prompt

Appointments can be made via the Blue Key and prompts will be given as per appointment time. Calls will be made to users to remind them of the appointments on that day.

One-key Driver Designation

Car owners may book driver designation service via the OnStar app or the Blue Key in the car. It’s convenient and efficient.

Bluetooth Oral Note-taking

The OnStar Customer Service Center can provide car owners with oral note-taking service. While driving, you may contact a customer service specialist via the Blue Key and notify him/her of taking down the information. After the note is taken down, the customer service specialist will sent it to you via SMS or APP messages.

Intelligent Interconnection

Multiple connection modes will keep your fun journey connected. Join the OnStar Internet of Everything family and enjoy our all-round comfortable experience.

Intelligent Mapping

Mapping is available on the OnStar App. Through the Intelligent Mapping feature on the OnStar Map, car owners may project information on the central control screen supportive of projection, and use audio, media, navigation and phone features, enjoying varied driving application services from OnStar (Launched to the market in September 2018 with Chevrolet Volando, more applicable models under development).

4G LTE

The OnStar 4G LTE feature can provide car owners with more perfect mobile connected driving experience. A wider mobile signal coverage and more stable network connection provides steadier data connection for central control application in the car.

Wi-Fi Hotspot Sharing

Vehicles equipped with OnStar 4G LTE will be integrated with in-vehicle Wi-Fi to provide a wider network connection coverage for mobile devices. Meanwhile, multiple devices can be accessed at the same time for family members and friends travelling along to use wireless network (only available in vehicles with in-vehicle Wi-Fi).

Voice Interaction for a Cozy Trip

The intelligent voice system allows you to press the White Key and make calls on voice command; open the OnStar App and call Intelligent Voice Assistant O to check weather conditions and surroundings and realize remote control. It’s convenient and fast.

Artificial Assistant O

Car owners may use the Intelligent Voice Assistant O on OnStar App. After awakened, O may control the car remotely, locate the car and send the destination to the car, and provide services like weather information, telling jokes and checking traffic control. It’s convenient and fun.

Audio Control Speaker Phone

Press the White Key of OnStar to activate the audio control speaker phone feature. Say the number as prompted for voice dialing without holding the phone. The safety hazard of holding communication tools during driving can be eliminated.

Remote Vehicle Control

OnStar can help you realize remote control if you forgot your key or want to switch on the A/C in advance. Open the OnStar App to have everything under your control no matter how far you are away from your car.

Remote Locking/Unlocking

With the OnStar App, car owners may achieve remote door locking/unlocking. If the car key is accidentally locked in the car, the car owner may dial the OnStar 24-H Customer Service Hotline 400-820-1188. After ID verification, the OnStar customer service specialist will help unlock the car door remotely(for normal use of this feature, the car must be equipped with the original central door lock.

Remote Flash/Horn

If the car owner forgots where the car is parked, the remote flash/horn command can be used via the OnStar App to locate the car and find it immediately; the e OnStar customer service specialist will help send the remote flash/horn command.

Remote Start/Cancel Start

When it’s too hot or too cold, the car owner may start the car with the Remote Start feature on the OnStar App to switch on the A/C (which must be on before the car is stopped) before heading out. The car owner may also use the Cancel Start feature to cancel the started car remotely (only available in cars with Remote Start).

Remote A/C Control

When it’s too hot or too cold, the car owner may use the Remote A/C Control feature on the OnStar App to get a proper temperature in the car before heading out (only available in cars with Remote A/C Control).

Remote Window/Skylight Control

If the car owner forgot to close the car window/skylight, he/she may open or close the car window/skylight remotely via the OnStar App (only available in cars with Remote Window/Skylight Control).

Remote Trunk Control

Car owners may also open the trunk remotely via the OnStar App (only available in cars with Remote Trunk Control).

Bluetooth Key Sharing

For others to use the car, the car owner may use the Bluetooth Key feature on the OnStar App to temporarily or permanently share the virtual key with his/her family members or friends. The car user can thus open/lock the car, flash/horn and start the car without the physical key (only available in models with Bluetooth Key, more models to be available in the future).

Remote Sharing Control

To allow others to use the car, the car owner may press the Blue Key on OnStar to contact the OnStar customer service specialist who will add the names to the Driver/Agent List of the car owner. Then the car owner may set the Remote Sharing Control on the Vehicle Sharing of OnStar to authorize the remote control feature and use time of the authorized user. After that, the authorized user can immediately control the car remotely via the OnStar App.

Remote Vehicle Parts Status Inquiry

If far away from the car, the car owner may use the OnStar App to check the status of car doors, trunk, flash lights, head lamp and engine remotely to ensure car safety (only available in cars with Remote Vehicle Parts Status Inquiry feature, subject to physical car display in case of inquiry discrepancy).

Vehicle Parts Prompts

When the car owner is away from the car, OnStar may monitor the real-time status of car doors, trunk, flash lights, head lamp and engine, so as to push timely messages to the car owner and ensure car safety (only available in cars with Remote Vehicle Parts Status Inquiry feature, subject to physical car display in case of inquiry discrepancy).

Emergency rescue against time

Attaching great importance to your personal safety, OnStar can immediately sense an accident through the powerful and stable in-car intelligent modules, and take all possible measures to guarantee your safety and safety of others.

Auto Post-Collision Help

In case of a severe collision, the vehicle sensing system will automatically call OnStar and a OnStar customer service specialist will immediately make a call to the vehicle. If no response from the vehicle, the OnStar customer service specialist will contact the local rescue organization to provide timely rescue for the injured.

Auto Post-Airbag Explosion Help

In the event that the airbag explodes after a collision, the vehicle will automatically contact the OnStar Customer Service Center and a OnStar customer service specialist will immediately make a top priority call to the vehicle. If no response from the vehicle, the OnStar customer service specialist will contact the local rescue organization to provide timely rescue for the injured.

Roadside Rescue Assistance

In the events of vehicle faults like a flat tyre, empty tank, dead battery and tow truck needed, you can press the Blue Key in the vehicle to ask help from OnStar. The OnStar customer service specialist will instruct you to keep the vehicle safe, and obtain accurate vehicle position to notify third-party rescue personnel of providing timely assistance to you.

Rescue for Others

When noticing traffic accidents or medical emergencies of others, you can press the Red Key and notify OnStar. The OnStar customer service specialist will contact related rescue organizations as the case may to to provide rescue service for others.

Medical Aid

In case of sudden illness or discomfort when driving, you can press the Red Key for help from OnStar. The OnStar customer service specialist will switch over to a specialized medical aid service organization, provide essential online aid guidance, and contact the 120 Emergency Center when necessary and get the ambulance there as soon as possible.

Powerful Intelligent Burglary Prevention

If your car is suspected of being stolen, OnStar can help you locate your car, send commands like Start Deactivated to the vehicle when necessary and try to retrieve your car.

Electric Fence

Car owners can add the electric fence to the car via OnStar App. When the vehicle enters/leaves the pre-set electric fence, the OnStar back-end system will immediately push a SMS message of entering/leaving the electric fence to the vehicle to remind the driver of minding the vehicle position.

Vehicle Alarm Prompt

If the four car doors and two hoods are opened by force after the car is stopped and locked, OnStar Real-time Monitoring Back-end System will receive an alarm from the car sensor and contact you via SMS or by phone to avoid unnecessary financial losses.

Stolen Vehicle Positioning

If your car is stolen, please contact OnStar after calling the police and the OnStar customer service specialist will work with the local police and provide the position information of the stolen car, so as to retrieve your car as soon as possible.

Stolen Vehicle Deceleration

Under special circumstances such as police tracking stolen vehicles, OnStar may send the remote deceleration command to the stolen vehicle upon the request of police when necessary. When the command is activated, the stolen vehicle will start to decelerate despite of the driver’s operation until it stops.

Stolen Vehicle Start Deactivated

After the vehicle is stolen, OnStar may further activate the stolen vehicle start deactivated feature upon the request of police. The stolen vehicle can’t no longer be started as long as it stops until the OnStar Safety Center lifts the command after it’s retrieved.