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Q：Is it required to use username and password to login the Shanghai OnStar Mobile?
A：Yes. Please use the same username and password as that of "My OnStar" website. If you haven't registered on "My OnStar", please visit www.onstar.com.cn and click on "My OnStar "on the homepage to register following the related guide information.
Q：Where to go to download the Shanghai OnStar Mobile Application?
A：Please login My OnStar website to download the Shanghai OnStar Mobile Application and Installation Guide. If you use iPhone, please go to search "安吉星" in Apple iTunes App Store and download. If you use Android operating system, you can download the Shanghai OnStar Mobile Application from both MyOnStar website and Android Market.
Q：What mobile operating systems and models supported by the Shanghai OnStar Mobile Application?
A：Five smartphone platforms are supported, including: Apple iOS3.0/4.0, Google Android 2.1/2.2, Symbian S60 V5/V6, Microsoft Windows Mobile 6.1/6.5, BlackBerry 4.7/5.0, etc. You can use smartphones of the following brands: Apple, Nokia, Samsung, LG, Motorola, HTC, Dopod, BlackBerry, etc. Please login MyOnStar website to check Mobile Application page for the detailed information for the supported models.
Q：Can I control my vehicle via multiple smartphones?
A：Yes. You can install the Shanghai OnStar Mobile Application on multiple smartphones. Use the same username and password to login each time, respectively, to control the vehicle under your name.
Q：Can my smartphone control multiple vehicles?
A：Yes. You can use one smartphone to control multiple vehicles under your Shanghai OnStar Subscriber account. However each time only the chosen vehicle can be controlled.
Q：Do I need to pay any extra fee for the Shanghai OnStar Mobile Application?
A：Currently, the Shanghai OnStar Mobile Application itself is free. However, please consult with your mobile carrier for mobile data fee that might be caused by using the Shanghai OnStar Mobile Application for online services. Subscriber needs an active Shanghai-OnStar subscription to be able to use the mobile app
Q：What should I do if my registered smartphone is lost or stolen?
A：With 16 years of service experience, OnStar back-end office is equipped with multiple security and safety mechanisms to protect our customer information.
1．Username and password are required to login the Shanghai OnStar Mobile Application. PIN is required to control the vehicle. Your vehicle and account information will be safe as long as you don't expose your password and PIN to others.
2．As soon as your smartphone is lost or stolen, you can login MyOnStar website to disable your lost smartphone, thus others cannot use your disabled smartphone to login the Shanghai OnStar Mobile Application.
3．You can also call Shanghai OnStar 24 hours service hotline to change your password at any time, or meanwhile contact your mobile carrier to stop or change your SIM/UIM card, etc.
