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| 部门 | 职位 | 发布日期 | |
| Task of IT Sustain Engineer | 2011-01-19 |
- job descriptrion:
- • Close integration with the Business Command Center,
- • Monitoring of incidents/problems/service requests against SLA, metrics; Notification and escalation to management & reporting against required functions
- • Identify and resolve minor technical issues e.g. Job aborts, Report failures, Events triggered through notification mechanisms.
- • Categorize and prioritize incoming incidents and service requests
- • Dispatch cases to deeper support levels 2. Dispatch cases to corresponding infrastructure support team if related to infrastructure, dispatch cases to application support team if related to application.
- • Coordinate end user communications in the form of telephone calls, electronic transmissions, paper forms, broadcast notifications, etc.
- • Communicate call information to the responsible internal or external service provider.
- • Track calls to ensure timely response (in accordance with agreed service levels).
- • Communicate between teams in the support model and business partners regarding app status/issues.
- • 24x7 IT operation support
- Candidate Profile :
- -Bachelor degree or above, major in Computer Science, or related area
- -Relevant working experience with preference in MNC (above 1 year or good graduate)
- -Good understanding of basic daily user support and helpdesk process
- -Good understanding of general desktop hardware and software in Microsoft Windows and Office
- -Good understanding of basic network knowledge and VOIP related (CCNP or AVAYA/Genesys with preference)
- -Sound knowledge for Oracle DB or Weblogic (Relevant experience is preferred)
- -Sound knowledge for Unix/Linux (Relevant experience is preferred)
- -Ability to work under pressure, multi-task and prioritize in a fast paced and dynamic environment
- -Strong commitment and team spirit
- -Strong communication and presentation skills
- -Self management skills and initiative and a proactive way of work
- -Fluently English communication skill (CET-6 is necessary)
请将填好的简历发送至：
Onstar@OnStar.com.cn
